365bat Terms & Conditions

1.1 Age Requirement. The 365bat platform is strictly available to individuals who are 21 years of age or older. By registering an account, you confirm that you meet this minimum age requirement. We reserve the right to request age verification documents at any time, and to suspend or close any account where the minimum age requirement cannot be confirmed.

1.2 Geographic Eligibility. 365bat operates as an online entertainment platform. It is your sole responsibility to ensure that accessing and using this platform is lawful in your jurisdiction before registering. Do not use the platform if doing so would violate the laws of your country or region.

1.3 One Account Policy. Each individual person may register and operate only one account on 365bat. Creating multiple accounts — whether under your own name, a different name, or through a third party — is strictly prohibited. Any duplicate accounts discovered will be closed immediately, and any funds held within them may be forfeited at the Company's sole discretion.

1.4 Accurate Registration Information. You must provide complete, accurate, and current information during registration, including your full legal name, date of birth, residential address, and a valid contact email address. You are responsible for keeping this information up to date. 365bat accepts no liability for losses resulting from inaccurate account information provided by the player.

1.5 Account Security. You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. Any activity carried out using your login credentials will be treated as having been authorised by you. Notify our support team immediately if you suspect any unauthorised access to your account.

2.1 Accepted Payment Methods. 365bat currently supports the following deposit and withdrawal methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and select Visa/Mastercard transactions. The availability of specific methods may change from time to time; please consult the Cashier section of your account for the current list.

2.2 Minimum Deposit. The minimum single deposit amount is ৳500 (five hundred Bangladeshi Taka). Deposits below this threshold will not be credited to your account balance.

2.3 Minimum Withdrawal. The minimum single withdrawal amount is ৳1,000 (one thousand Bangladeshi Taka). Withdrawal requests below this threshold will not be processed.

2.4 Withdrawal Processing Times. 365bat aims to process all approved withdrawal requests within 10 to 30 minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay) and within one to three business days for bank transfer requests. Processing times may be longer during periods of high demand or where additional verification is required.

2.5 Same-Method Withdrawal Policy. Withdrawals will, wherever possible, be returned to the same payment method used for the original deposit. This policy exists to prevent money laundering and to protect the security of player funds.

2.6 Deposit Currency. All account balances are maintained in Bangladeshi Taka (BDT). Deposits made via international payment methods will be converted to BDT at the exchange rate applicable at the time of the transaction. 365bat is not liable for any currency conversion costs charged by your payment provider.

2.7 Third-Party Payments. You may not deposit funds from a payment account or card that is registered in another person's name. Third-party deposits are strictly prohibited and will result in the funds being returned and potentially the account being suspended pending investigation.

3.1 General Bonus Terms. All bonuses, free bets, cashback offers, and promotional credits offered by 365bat are subject to specific terms and conditions communicated at the time the promotion is announced. Where a conflict exists between these general Terms and the specific terms of a promotion, the specific promotional terms shall take precedence.

3.2 Welcome Bonus Eligibility. The 365bat welcome bonus is available to new players making their first qualifying deposit only. A player may claim the welcome bonus once per household, IP address, device, and payment method. Any attempt to claim the welcome bonus more than once — including through the creation of a secondary account — will result in the bonus being voided and the account suspended.

3.3 Wagering Requirements. Unless stated otherwise in specific promotional terms, all bonus funds awarded by 365bat are subject to a minimum wagering requirement of 20 times (20x) the combined deposit and bonus amount before any portion of the bonus balance may be converted to real cash and withdrawn.

3.4 Game Contribution Rates. Not all games contribute equally to bonus wagering requirements. As a general guide: sports bets contribute 100%, live casino table games contribute 20%, and slots contribute 100%. Certain games may be excluded from bonus wagering entirely; these exclusions will be listed in the relevant promotional terms.

3.5 Bonus Expiry. Bonus funds that have not been wagered to the required level within 30 calendar days of being credited will automatically expire and be removed from the account balance without notice.

3.6 Bonus Abuse. 365bat actively monitors accounts for patterns of bonus abuse, including low-risk matched betting strategies, progressive wagering designed to exploit bonus terms, or coordinated bonus harvesting across multiple accounts. Where such patterns are identified, the Company reserves the right to void any bonus balances and close the accounts involved.

4.1 Bet Acceptance. All bets placed on 365bat are subject to acceptance by the Company. 365bat reserves the right to refuse or limit any bet at its sole discretion, including bets that exceed the stated maximum stake limits for a given market or event.

4.2 Maximum Payout Limits. The maximum payout per single bet or combination bet is subject to limits specified within each sport or game category. These limits are displayed within the relevant section of the platform and may be updated from time to time without prior notice.

4.3 Errors & Obvious Mistakes. In the event that a price, odds, or game outcome is published due to a manifest error (including human error, technical malfunction, or data feed failure), 365bat reserves the right to void any bets placed at the erroneous price and to correct the error without liability to the player.

4.4 Disconnection Policy. If your internet connection is interrupted during a live casino round or sports bet, the outcome of that round or event will stand as determined by the game server or sportsbook system. 365bat is not responsible for losses arising from connectivity issues on the player's side.

4.5 Responsible Betting. Players are encouraged to set personal deposit limits, session time limits, and stake limits using the tools available within the My Account section. 365bat supports responsible gambling and provides pathways to self-exclusion for any player who feels their gambling is becoming problematic.

5.1 Verification Requirement. As part of our commitment to operating a safe and compliant platform, 365bat may at any time request that you complete a Know Your Customer (KYC) identity verification process. This may be triggered upon registration, upon reaching a cumulative withdrawal threshold, or at any time the Company deems it necessary to protect the integrity of the platform.

5.2 Acceptable Documents. To complete KYC verification, players may be asked to submit one or more of the following:

• A copy of a valid government-issued photo ID (National ID card, passport, or driving licence)
• Proof of current residential address dated within the last three months (utility bill, bank statement)
• Proof of ownership of the payment method used for deposits (screenshot of mobile wallet showing name and number)
• A selfie photograph holding the submitted ID document

5.3 Withdrawal Hold. Withdrawal requests may be placed on hold until the KYC process is satisfactorily completed. 365bat will not be liable for any delay in payment processing that results from a player's failure to submit the required verification documents promptly.

5.4 Document Security. All identity documents submitted to 365bat are handled in strict accordance with our Privacy Policy and are used solely for the purpose of verifying your account. Documents are stored securely and are not shared with third parties except where required by applicable law.

The following activities are strictly prohibited on the 365bat platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Fraudulent activity — including the use of stolen payment credentials, identity fraud, or the submission of forged documents.
• Collusion — cooperating with other players to gain an unfair advantage in any casino game, poker game, or promotional contest.
• Software exploitation — using automated bots, scripts, or any software tool to interact with the platform in a manner not intended for human users.
• Chargebacks — initiating a chargeback or payment reversal for any deposit that has been credited and wagered on the platform.
• Money laundering — depositing funds for any purpose other than genuine entertainment gaming, or using the platform to process transactions unrelated to legitimate gameplay.
• Underage gambling — allowing or assisting any person under the age of 21 to access or use your account.
• Multi-accounting — operating more than one account on the platform, whether personally or through a nominee.

7.1 Voluntary Closure. You may request the closure of your 365bat account at any time by contacting our customer support team at [email protected]. Upon voluntary closure, any remaining real-money balance (excluding uncleared bonus funds) will be returned to you via your last used payment method after standard verification.

7.2 Company-Initiated Closure. 365bat reserves the right to suspend or permanently close any account — with or without prior notice — where the Company has reasonable grounds to believe that a player has violated these Terms, engaged in prohibited activities, or where continued operation of the account presents a risk to the Company or other players.

7.3 Self-Exclusion. Players who wish to exclude themselves from the platform for responsible gaming reasons may request a self-exclusion period through the My Account section or by contacting support. Self-exclusion periods range from 30 days to permanent exclusion. During a self-exclusion period, the player's account will be locked and all marketing communications will be suspended.

7.4 Dormant Accounts. An account is considered dormant if there has been no login activity for a period of 12 consecutive months. 365bat reserves the right to charge a monthly dormancy administration fee of ৳200 against any positive balance remaining in a dormant account, after providing 30 days' written notice to the registered email address.

8.1 Ownership. All content on the 365bat platform — including but not limited to software, game designs, logos, graphics, text, and data — is the intellectual property of 365bat or its licensed content providers. Nothing in these Terms grants you any ownership right over any platform content.

8.2 Permitted Use. You are granted a limited, personal, non-transferable, non-exclusive licence to access and use the platform for your own private entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, republish, or commercially exploit any part of the platform or its content.

8.3 Trademarks. The 365bat name, logo, and all related brand marks are trademarks of the Company. You may not use these marks in any context — including social media, advertising, or third-party websites — without the prior written consent of 365bat.

9.1 Platform Availability. 365bat aims to maintain continuous availability of its platform but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, or circumstances beyond the Company's control. 365bat shall not be liable for any losses arising from platform unavailability.

9.2 Accuracy of Information. While 365bat takes all reasonable steps to ensure the accuracy of odds, scores, and statistical data displayed on the platform, we cannot guarantee that such information is always complete, current, or error-free. Players are advised to verify information from independent sources before placing bets based solely on data displayed on the platform.

9.3 Maximum Liability. To the fullest extent permitted by applicable law, 365bat's total liability to you in connection with any claim arising from your use of the platform shall not exceed the total net deposits made by you in the 30 days preceding the event giving rise to the claim.

9.4 Exclusion of Consequential Losses. 365bat shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the platform, regardless of the form of the claim.

10.1 Privacy Policy. The collection, storage, and use of your personal data by 365bat is governed by our Privacy Policy, which forms part of these Terms by reference. Please review our Privacy Policy to understand how we handle your information.

10.2 Cookies. 365bat uses cookies and similar tracking technologies to improve platform performance, personalise your experience, and analyse usage patterns. By using the platform, you consent to the use of cookies in accordance with our Cookie Policy. You may manage cookie preferences through your browser settings, though doing so may affect certain platform features.

10.3 Marketing Communications. By registering an account, you consent to receiving platform-related communications including transaction confirmations, security alerts, and promotional offers. You may opt out of promotional communications at any time by contacting support or adjusting your account notification preferences.

11.1 Right to Amend. 365bat reserves the right to update, modify, or replace any part of these Terms at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered players via the email address on file.

11.2 Continued Use as Acceptance. Your continued use of the 365bat platform following the publication of revised Terms constitutes your acceptance of the updated Terms. If you do not agree with any amendments, you must stop using the platform and request account closure.

11.3 Review Responsibility. It is your responsibility to review these Terms periodically. 365bat recommends checking this page whenever you return to the platform after an extended absence to ensure you remain aware of the current terms governing your use.

12.1 Customer Support. For general enquiries, account assistance, or questions regarding these Terms, please contact the 365bat support team by emailing [email protected]. Our support team operates 24 hours a day, 7 days a week, and aims to respond to all enquiries within 24 hours.

12.2 Dispute Resolution. In the event of a dispute regarding a bet outcome, game result, or account transaction, you should first contact 365bat customer support with full details of the dispute. The Company will investigate and provide a written response within 7 business days. If you remain dissatisfied with the outcome, you may escalate the matter by submitting a formal complaint to the email address above, marked "Formal Complaint".

12.3 Governing Language. These Terms are written in English. In the event of any inconsistency between the English version and any translated version of these Terms, the English version shall prevail.